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Unable to access Warranty Check system

May 4, 2017, 5:41 am
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Have used the following wesbite to check warranty availability for work for the last year or 2.  When I enter the serial NUmber, I get the follwoing error: "Unable to access the system at this time."

 

The website that has previously worked is: http://h10025.www1.hp.com/ewfrf/wc/weNoResults?tmp_weCountry=us&tmp_weSerial=MXL1520S0C&tmp_weProduct=BK090&cc=us&dlc=en&lc=en

 

the following websites for the same thing:

www.support.hp.com/checkwarranty

https://support.hp.com/us-en/checkwarranty

 

Looking for a valid way to verify warranty on HP products

 

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Re: HP z440 Workstation and Nvidia GeForce GTX 1080 Card or nvidia Titan X

May 4, 2017, 7:08 am
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no one can help me for this issue ?

 

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Re: HP Z600 CPU compatibility; Boot Block Date 01/30/09

May 4, 2017, 7:41 am
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I would rather use a standard build but these are so expensive in the Netherlands. And buying them abroad is still expensive due to the shipping costs.

 

I can't seem to find the posts you mention about the motherboards with the serial numbers. I've got some info about the Z600 motherboard:

$_85.JPG

(open the photo in a new tab to see the larger version)

I think the important number is AS#460840-002

What I've found there are 3 versions, -001, -002 and -003. How can I find out what boot block date this -002 is?

 

Another question, what do I need to get the HP Z600 BIOS started?

- motherboard

- Power (PSU)

- Graphics card

 

- I guess CPU?

- Does the CPU need to have a heatsink to only boot into the BIOS?

- Does it need to have RAM installed?

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HP Device manager 4.7 error 106803 can't deploy image

May 4, 2017, 7:59 am
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We have problems to deploy a previously captured image from a T520(cached imaging) to the same T520(i'm testing the deployment). The date time is correct on the server and the image. I already tried a sent update agent, which succeeded. 

 

Here below you can find the log of the error

 

2017-05-04 16:43:15 Map repository to: HPDM_Repository

2017-05-04 16:43:16 Successfully sent task to the Device Management Gateway

2017-05-04 16:43:18 Task has been retrieved by the Agent.

2017-05-04 16:44:55 Task has been retrieved by the Agent.

2017-05-04 16:44:59 [Error code: 1068032] [Module: Agent] [Category: Remote file/directory operation]

2017-05-04 16:44:59 [Error Details]: Deploy image using repository HPDM_Repository. Failure deploying Image VLG 04-05-2017.ibr from /Repository/Images/Deploy VLG image(04-05-2017). Failed to execute DeployImage task. ErrorCode: 1068032, Error Info: ..\..\Task\wins\ImageTask_XPE.cpp@240: Failed to get image task infomation. ..\..\Task\common\ImageCommon.cpp@1284: Failed to get FTP settings. ..\..\Task\common\ImageCommon.cpp@448: Failed to create file client. Repos\ReposManager.cpp@185: The specific file transfer protocol SMB is not found.

2017-05-04 16:44:59 Failed to execute common task.

 

 

Can someone help me out? 

Thanks in advance

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Re: HP Device manager 4.7 error 106803 can't deploy image

May 4, 2017, 8:05 am
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Re: "Request Content Error" message when going into HPDM Repository Management

May 4, 2017, 8:42 am
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Hi Excedrin,

 

Your right, The file name doesn't need to include the /, Windows says:

The "Request Content Error" Looks like it can't request the files in the folder.

Try to remove the / but not the other \.

 

Regards,
Yoloserver

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Re: "Request Content Error" message when going into HPDM Repository Management

May 4, 2017, 9:02 am
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Thanks for the reply - where is that field with the \/ in it editable? The error message in my screenshot is not editable fields. And the Tools->Repository Management->highlight master repository in list, press edit-> shows this.

 

If there are text or registry files to edit, I haven't found them yet. Thanks for the help! Smiley Happy

 

hpdm-3.PNG

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Re: "Request Content Error" message when going into HPDM Repository Management

May 4, 2017, 8:56 am
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Hi Excedrin,

I can't see the screenshots:

Was this a laptop bought new or an old refurbished one?
Please also sent the laptop details like type number, ... so i can have a look.

Friendly Regards,
Yoloserver

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"Request Content Error" message when going into HPDM Repository Management

May 4, 2017, 9:01 am
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hpdm-2.PNGThis error comes up whenever I click the Tools->Repository Management->Content button. All of the left sidebar options (easy tools configuration, easy tools settings, etc) that you see behind this error message show up as just completely blank/empty when I hit okay here.

 

My theory: it looks like the paths are strange. C:\inetpub\ftproot\/repository" is mentioned several times. That must be a typo somewhere right? There shouldn't be a path with a back and a forward slash in it, should there?

 

Can someone help me figure out where this is? I inherited the HPDM admin duties from someone else and was never formally trained on this stuff, so I apologize for having a lot of newb questions in advance.

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No wireless network card

May 4, 2017, 11:03 am
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My computer has no built in wireless network card, can i use USB Linksys?

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Re: No wireless network card

May 4, 2017, 11:15 am
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Re: No wireless network card

May 4, 2017, 11:19 am
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Re: No wireless network card

May 4, 2017, 11:20 am
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Upgrading HP XW8600 to 32GB 64GB 128GB

May 4, 2017, 12:02 pm
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How do I get a 2687W At Max Turbo (3.8GHZ) in a Z420/LJ449AV

May 4, 2017, 12:40 pm
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I upgraded my Z420 from an E5 1650 to the max CPU supported 2687W and have proper/adequate cooling.  At maximum loading using CPU intensive work system is reporting that the CPU is running at 3.4GHZ and at no time do I observe the CPU operating above that - near to what the CPU should support of 3.8GHZ.  I recently flashed to the latest bios and it immediately recognized the CPU when installed.

 

Any ideas what I should check to get the max potential out of the CPU?  Right now CPU max temperature hit 57C so should have room to run up to 3.8

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Third montior on hdmi not working on my HP Z230 Workstation

May 4, 2017, 3:47 pm
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I would like to add a Third screen to my HP Z230 workstation. I have connect the third screen to HDMI but it is not being detected. Could you please guide me how to add the third screen via HDMI or any other way.

 

Thank you.

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Workstation Z420 switches itself off although in operation mode

May 4, 2017, 11:35 pm
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Hi all,

 

we have a Z 420 workstation (3 years old)  controlling a spectrometer working the whole day. Since some months we have the problem that the workstation sometimes switches itself off although the spectrometer is measuring (with all consequences like data loss).

 

We tried a BIOS update ((J61-0391) with no success.

 

Is that a known problem and are there any suggestions to resolve it?

 

Thanks a lot.

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Re: How do I get a 2687W At Max Turbo (3.8GHZ) in a Z420/LJ449AV

May 5, 2017, 1:16 am
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Chip12345 wrote:

I upgraded my Z420 from an E5 1650 to the max CPU supported 2687W and have proper/adequate cooling.  At maximum loading using CPU intensive work system is reporting that the CPU is running at 3.4GHZ and at no time do I observe the CPU operating above that - near to what the CPU should support of 3.8GHZ.  I recently flashed to the latest bios and it immediately recognized the CPU when installed.

 

Any ideas what I should check to get the max potential out of the CPU?  Right now CPU max temperature hit 57C so should have room to run up to 3.8

 

Start by checking In the bios that you have turbo enabled and PCIe Performance mode is disabled.

Also bear in mind that 3.8Ghz is the max speed when only using a single core. If you have 8 cores committed you will get 3.4Ghz. 

This is a multiplier locked CPU so AFAIK no tweeking is possible to get e.g. 3.8Ghz on all cores.  

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Re: HP z440 Workstation and Nvidia GeForce GTX 1080 Card or nvidia Titan X

May 5, 2017, 1:21 am
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badkin wrote:

Hi all,

 

I want to buy a Z440 workstation for my Nvidia GTX 1080 card and Nvidia Titan X. Is that the workstation and the two nvidia cards are compatible ?

thank you in advance.

 

 

If you want to use the cards in SLI it will not work since:

- you need 2 of the same cards to use SLI (e.g. 2x GTX 1080)

- the Z440 only supports selected Quadro cards in SLI, not GTX cards

 

Baring any driver conflicts and PSU adequacy issues, you should be able to insert both cards in the machine and operate them on a standalone basis but cant really see any reason you would want to do this.

 

Generally it is better to go for a single more powerful GPU than to try SLI or dual cards.

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Re: HP Device manager 4.7 error 106803 can't deploy image

May 5, 2017, 2:16 am
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Gateway log:

 

2017-05-05 07:01:39 INFO [3896] ReportMgmt\ReportReceiver.cpp@1668 Check Get Poll Task.
2017-05-05 07:01:39 INFO [3896] ReportMgmt\ReportReceiver.cpp@1780 Send Task:
Length:878 1591
Compress:yes
Version:4
TaskType:Task
TaskID:00000501
ValidTime:86400
Address:48:0F:CF:BE:B4:81
Defer:n

<Task Type="Task" Version="4" EwfPolicy="2" Alias="">
<SubTask ID="DeployImage" Type="/Repository/Images">
<Repository ID="0" Name="HPDM_Repository" Address="HPDM01">
<Protocol Name="FTP" Port="21" Path="/." Username="******" Password="******"></Protocol>
</Repository>
<FileTransfer Overwrite="false">
<Directory Direction="download" Path="/Repository/Images/Deploy VLG image(04-05-2017)">
<FileItem PathOnAgent="" FileName="VLG image(04-05-17).ibr" IsRecursively="Yes"></FileItem>
</Directory>
</FileTransfer><Description Checksum="0DEF82EAC60E91FD562EBF5CB393530A">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</Description><Preload Ratio="70">false</Preload><CheckBiosFamily>false</CheckBiosFamily><ImageTools>
<FileTransfer Overwrite="true">
<Directory Direction="download" Path="/Repository/Tools/Imaging/Mapping">
<FileItem PathOnAgent="" FileName="toolsConfig.xml" IsRecursively="Yes"></FileItem>
</Directory>
</FileTransfer>
</ImageTools>
</SubTask>
<Parameters>
<Cached>no</Cached>
</Parameters>
</Task>
2017-05-05 07:01:39 INFO [3896] ReportMgmt\ReportReceiver.cpp@1789 Receive ACK for Pull Task.
2017-05-05 07:01:39 INFO [3896] ReportMgmt\ReportReceiver.cpp@2389 Receive ACK: Duplicated
2017-05-05 07:01:39 ERROR [3896] ReportMgmt\ReportReceiver.cpp@1792 _recvACK() failed
2017-05-05 07:01:39 TRACE [3896] ReportMgmt\ReportReceiver.cpp@732 Recv report thread exit.
2017-05-05 07:01:41 INFO [3896] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:0
Compress:no
Version:4
TaskID:0
TaskType:EncryptRequestReport
Address:48:0F:CF:BE:B4:81


2017-05-05 07:01:41 INFO [3896] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:2100 2100
From:0
Compress:no
Version:4
TaskID:00000501
TaskType:Task
Defer:n
Address:48:0F:CF:BE:B4:81

<Report Type="Task" ErrorCode="1068032">
<SubTask ID="DeployImage" Type="/Repository/Images" ErrorCode="1068032" ErrorInfo="Li5cLi5cVGFza1x3aW5zXEltYWdlVGFza19YUEUuY3BwQDI0MDoJRmFpbGVkIHRvIGdldCBpbWFnZSB0YXNrIGluZm9tYXRpb24uDQouLlwuLlxUYXNrXGNvbW1vblxJbWFnZUNvbW1vbi5jcHBAMTI4NDoJRmFpbGVkIHRvIGdldCBGVFAgc2V0dGluZ3MuDQouLlwuLlxUYXNrXGNvbW1vblxJbWFnZUNvbW1vbi5jcHBANDQ4OglGYWlsZWQgdG8gY3JlYXRlIGZpbGUgY2xpZW50Lg0KUmVwb3NcUmVwb3NNYW5hZ2VyLmNwcEAxODU6CVRoZSBzcGVjaWZpYyBmaWxlIHRyYW5zZmVyIHByb3RvY29sIFNNQiBpcyBub3QgZm91bmQu" ErrorMD5="FC7009127B9CFA429EA83A991EFD20B0" ErrorLevel="Error" Status="Failed">
<Repository ID="0" Name="HPDM_Repository" Address="HPDM01">
<Protocol Name="FTP" Port="21" Path="/." Username="******" Password="******"/>
</Repository>
<FileTransfer Overwrite="false">
<Directory Direction="download" Path="/Repository/Images/Deploy VLG image(04-05-2017)">
<FileItem PathOnAgent="" FileName="VLG image(04-05-17).ibr" IsRecursively="Yes"/>
</Directory>
</FileTransfer>
<Description Checksum="0DEF82EAC60E91FD562EBF5CB393530A">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</Description>
<Preload Ratio="70">false</Preload>
<CheckBiosFamily>false</CheckBiosFamily>
<ImageTools>
<FileTransfer Overwrite="true">
<Directory Direction="download" Path="/Repository/Tools/Imaging/Mapping">
<FileItem PathOnAgent="" FileName="toolsConfig.xml" IsRecursively="Yes"/>
</Directory>
</FileTransfer>
</ImageTools>
</SubTask>
</Report>

2017-05-05 07:01:41 INFO [3896] TaskMgmt\BuddyWOL\WolAdapter.cpp@180 Delete wol before task: task id = 00000501, device id = 48:0F:CF:BE:B4:81
2017-05-05 07:01:41 INFO [3896] ReportMgmt\ReportFile.cpp@60 Write 48:0F:CF:BE:B4:81 00000501 report to C:\Program Files (x86)\HP\HP Device Manager\Gateway\.report/report2812 successfully.
2017-05-05 07:01:41 INFO [3924] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:0
Compress:no
Version:4
TaskID:0
TaskType:EncryptRequestReport
Address:48:0F:CF:BE:B4:81


2017-05-05 07:01:41 INFO [3924] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:0 0
From:0
Compress:no
Version:4
TaskID:0
TaskTypeSmiley Surprisedffline
Address:48:0F:CF:BE:B4:81


2017-05-05 07:01:41 INFO [3924] ReportMgmt\ReportFile.cpp@60 Write 00:50:56:87:71:41 0 report to C:\Program Files (x86)\HP\HP Device Manager\Gateway\.report/report2813 successfully.
2017-05-05 07:01:41 INFO [3924] TaskMgmt\BuddyWOL\BuddyManager.cpp@162 update device 48:0F:CF:BE:B4:81 to 0.
2017-05-05 07:01:41 INFO [3924] TaskMgmt\BuddyWOL\BuddyManager.cpp@314 updateDev=1
2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@173 Start to connect to HPDM server.
2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@180 Start to get the content of report.
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@191 Use ssl connection to send report.
2017-05-05 07:01:41 INFO [3992] common\misc\simpleconn.cpp@47 Receive reply: ACK

2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@200 Send report result=1
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@239 Remove report2812.
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@242 The report has been removed.
2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@173 Start to connect to HPDM server.
2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@180 Start to get the content of report.
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@191 Use ssl connection to send report.
2017-05-05 07:01:41 INFO [3992] common\misc\simpleconn.cpp@47 Receive reply: ACK

2017-05-05 07:01:41 INFO [3992] ReportMgmt\ReportSender.cpp@200 Send report result=1
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@239 Remove report2813.
2017-05-05 07:01:41 DEBUG [3992] ReportMgmt\ReportSender.cpp@242 The report has been removed.
2017-05-05 07:01:41 TRACE [3896] ReportMgmt\ReportReceiver.cpp@732 Recv report thread exit.
2017-05-05 07:01:41 TRACE [3924] ReportMgmt\ReportReceiver.cpp@732 Recv report thread exit.
2017-05-05 07:01:47 INFO [3836] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:0
Compress:no
Version:4
TaskID:0
TaskType:EncryptRequestReport
Address:48:0F:CF:BE:B4:81


2017-05-05 07:01:47 INFO [3836] ReportMgmt\ReportReceiver.cpp@804 Received message from Agent:
Length:0 0
From:0
Compress:no
Version:4
TaskID:0
TaskTypeSmiley Surprisedffline
Address:48:0F:CF:BE:B4:81


2017-05-05 07:01:47 INFO [3836] ReportMgmt\ReportFile.cpp@60 Write 00:50:56:87:71:41 0 report to C:\Program Files (x86)\HP\HP Device Manager\Gateway\.report/report2814 successfully.
2017-05-05 07:01:47 INFO [3836] TaskMgmt\BuddyWOL\BuddyManager.cpp@162 update device 48:0F:CF:BE:B4:81 to 0.
2017-05-05 07:01:47 INFO [3836] TaskMgmt\BuddyWOL\BuddyManager.cpp@314 updateDev=1
2017-05-05 07:01:47 INFO [3992] ReportMgmt\ReportSender.cpp@173 Start to connect to HPDM server.
2017-05-05 07:01:47 INFO [3992] ReportMgmt\ReportSender.cpp@180 Start to get the content of report.
2017-05-05 07:01:47 DEBUG [3992] ReportMgmt\ReportSender.cpp@191 Use ssl connection to send report.
2017-05-05 07:01:47 DEBUG [3992] ReportMgmt\ReportSender.cpp@110 Prepare to build up SSL connection.
2017-05-05 07:01:47 DEBUG [3992] ReportMgmt\ReportSender.cpp@114 Send EncryptRequestReport:
Length:0
Compress:no
Version:4
TaskID:0
TaskType:EncryptRequestReport
Address:00:50:56:87:71:41

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