Small professional office, bought two 6305 Business desktops with three year NBD warranties. Power supply failed on one pc. Called it in for service. After 24 hours with no response called again, was told tech had been dispatched. Later that day received call from tech, he had just received the work order but could not address it - order called for a power supply and a system board, but the power supply was "not available".
Three business days later site received the system board, still no power supply. Called HP, they confirmed power supply still not available. Requested a replacement pc since service is not possible. HP Service dept not authorized to replace pc, escalated call to Customer Relations, expect 2-4 business days before response. Have just been told that tech will be onsite to swap system board, without replacing power supply.
No way for customer to speak with or send email to Customer Relations, they are strictly internal. Best part - HP Service tech says when he called CR to escalate, they left him on hold for over three hours.
Would be greatly interested to hear from anyone at HP who can offer a tangible apology for this complete failure. Site has been without a pc for one week and have been told to expect nothing for another week. I have spent ten hours (and counting) chasing after HP reps, and I cannot bill the client for this time.