Previously using HPDM 4.6 with t5740e and T5740 Thin Clients. Decided to upgrade HPDM to 4.7 SP4, installed HPDM 4.7 and then installed SP4, did not install SP1, SP2, SP3 thinking SP4 would be inclusive. After trying to shadow, and a few other Task Templates, the Thin Clients that we tried using the _Update Agent on devices, the task completed but the Thin Client is no longer rescognized by the HPDM 4.7, it is listed but shows "OFF" when it is on the network.
After checking the folders for the Agents, under 4.6 and 4.7, the 4.7 does not have the WES7E_32 Bit version only the WES7E_64 bit version. Checking SP2 for HPDM 4.7 shows the 32 bit Agent. Should we have installed each SP1 through SP4 to get all of the Agents in both versions installed?
If that is the solution, can we just install those SPs or should we un-install HPDM 4.7 SP4, then install each successive SP to build up the folders with all of the Agents to SP4?
We are also now receiving a message when trying to re-image a Thin Client using the Import Images using a FLASH.IBR file with Agnet Version 4.5.3660.19746, the message appears after it has almost finished the imaging
Message:
Title Bar: HPDMAgent.exe - Ordinal Not Found
Body: The Ordinal 4445 could not be located in the dynamic Link Library LIBEAY32.dll.
Thank you for your help