Hi @dmanrez1,
I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.
The support here is limited as you have exhausted all the possible troubleshooting and this issue might require one-on-one interaction to assist you further.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a great day ahead!
Irwin6
HP Support