Hello@sfjmercado,
Thanks for visiting HP support forum. You HP 800 G2 and Bit locker software/firmware is classified as a commercial product.
Our Commercial Support Team does not provide assistance via HP support Forum.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.
Click this link http://hp.care/2e4BJHm for details.
Let me know if you require further information and/or assistance.
Resolv_S
Glad to help you. I work for HP
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