LorisB wrote:... the exact one I purchased literally doesn't exist! The only website that has this actual computer and not a different pavilion computer is on a HP page. ....
Hi,
Is it the following one ?
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04346633
It has a good specs actually. Please check product number on your machine, is it the same one (J2H24EA) ? If yes, please try one of the following options after backing up ALL data/files:
(a) rebuild it (do a factory settings),
(b) clean install Windows 10 using Windows 10 Anniversary ISO.
I would try (b) above.
Regards.