I need to raise this as an issue which, after a wasted day of my time, I managed to resolve.
Environment: Windows 10 Professional 64-bit.
A couple of days ago, I realised that my Outlook 365 wasn't connecting to the Office 365 server. Then I noticed other issues like:
- Start button wasn't working
- Could not type into the search box
- My printer (HP) disappeared from available print options
- Could not add another user account to my PC
Having eliminated some of the obvious possibilities:
- Virus scan check found nothing
- Wasn't a router problem because other devices were working ok
- Could access the internet ok
- re-installed Windows
I suddenly vaguely recalled seeing something about a HP Sure Click update being installed so (in an act of desperation), I uninstalled Sure Click.
Everything works fine now.
I need to be sure that HP do not install anything else on my PC until it has been properly tested. My productivity has been zero for the last day while trying to fix this.