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Re: HPDM imaging t620 indicates "Failed to find the file explorer.ini"

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I'm using the latest version of the HPDM 4.7 SP4 on Windows Server 2012. However, I didn't specifically have it update the agent before doing the capture and deploy. I wonder if that caused some trouble.

 

I opened a case and HP tech recommended first that I download the ThinUpdate factory firmware and reinstall. That installation fails indicating it can't find a Fixed disk!

 

So now I wonder if the flash is failing. HP Services provided instructions for "return to depot" repair, so I'm going that route.

 


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