Hi everyone,
I have noticied a significant slow down after applying the latest updates to and with HP Support Assistant, as well as updating the BIOUS to the latest release:
Log Name: Application Source: HP Active Health Date: 16/06/2016 10:59:42 Event ID: 1101 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: DiskPhysical executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe] Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">1101</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T09:59:42.000000000Z" /><EventRecordID>267395</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>DiskPhysical executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]</Data></EventData></Event>
Log Name: Application Source: HP Active Health Date: 16/06/2016 10:59:42 Event ID: 1100 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: Agent DiskPhysical threw an exception: System.NullReferenceException: Object reference not set to an instance of an object. at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector) at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj) Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">1100</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T09:59:42.000000000Z" /><EventRecordID>267396</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>Agent DiskPhysical threw an exception: System.NullReferenceException: Object reference not set to an instance of an object. at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector) at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)</Data></EventData></Event>
Log Name: Application Source: HP Active Health Date: 16/06/2016 10:59:42 Event ID: 401 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: SmartDrive executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe] Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">401</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T09:59:42.000000000Z" /><EventRecordID>267397</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>SmartDrive executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]</Data></EventData></Event>
Log Name: Application Source: HP Active Health Date: 16/06/2016 10:59:43 Event ID: 3 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: Error running a Casl GET Diags.PostCodeError command: Exception has been thrown by the target of an invocation. Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">3</EventID><Level>3</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T09:59:43.000000000Z" /><EventRecordID>267403</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>Error running a Casl GET Diags.PostCodeError command: Exception has been thrown by the target of an invocation.</Data></EventData></Event>
Log Name: Application Source: HP Active Health Date: 16/06/2016 10:59:46 Event ID: 3 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: Error running a Casl GET EmbeddedController.AuditLog.JSON command: Exception has been thrown by the target of an invocation. Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">3</EventID><Level>3</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T09:59:46.000000000Z" /><EventRecordID>267430</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>Error running a Casl GET EmbeddedController.AuditLog.JSON command: Exception has been thrown by the target of an invocation.</Data></EventData></Event>
Log Name: Application Source: HP Active Health Date: 16/06/2016 11:00:05 Event ID: 2800 Task Category: None Level: Error Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry. at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp) at System.Diagnostics.PerformanceCounterLib.get_NameTable() at System.Diagnostics.PerformanceCounterLib.get_CategoryTable() at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists) at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter) at System.Diagnostics.PerformanceCounter.InitializeImpl() at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly) at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName) at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage() at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues() at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector) at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj) Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">2800</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T10:00:05.000000000Z" /><EventRecordID>267645</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>Agent SystemState threw an exception: System.InvalidOperationException: Cannot load Counter Name data because an invalid index '' was read from the registry. at System.Diagnostics.PerformanceCounterLib.GetStringTable(Boolean isHelp) at System.Diagnostics.PerformanceCounterLib.get_NameTable() at System.Diagnostics.PerformanceCounterLib.get_CategoryTable() at System.Diagnostics.PerformanceCounterLib.CounterExists(String category, String counter, Boolean& categoryExists) at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter) at System.Diagnostics.PerformanceCounter.InitializeImpl() at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName, Boolean readOnly) at System.Diagnostics.PerformanceCounter..ctor(String categoryName, String counterName, String instanceName) at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CpuUsage() at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.FetchValues() at HP.ActiveHealth.Agents.SystemState.SystemStateAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector) at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)</Data></EventData></Event>
And then tons of these:
Log Name: Application Source: HP Active Health Date: 16/06/2016 11:00:04 Event ID: 27 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: ITMGR-WIN7PRO.mila-irl.lan Description: Error getting process performance counters Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="HP Active Health" /><EventID Qualifiers="0">27</EventID><Level>3</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2016-06-16T10:00:04.000000000Z" /><EventRecordID>267634</EventRecordID><Channel>Application</Channel><Computer>ITMGR-WIN7PRO.mila-irl.lan</Computer><Security /></System><EventData><Data>Error getting process performance counters</Data></EventData></Event>
HP Support Assistant is ver. 8.2.8.25
Patch: 8.2.9.0
Framework: 12.4.18.7
Config files: 8.0.6056.1327
System BIOS: J52 v02.73
Windows updates up to and including May 2016.
Symantec .cloud Endpoint Security installed.
Any assistance appreciated.
Regards,
Stephen
