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Re: Failed Task _Capture Image

I understand the process a lot better now with your explanation, thank you for the explanation 

 

I tried running the _Update Agent Task Template on a Thin Client that is currently configured with Agent version 4.4.3660.12652 and I received the following errors:

 

2016-05-26 09:46:48 Map repository to: Master Repository

2016-05-26 09:46:48 Map repository to: Master Repository

2016-05-26 09:46:48 Successfully sent task to the Device Management Gateway

2016-05-26 09:46:52 Task has been retrieved by the Agent.

2016-05-26 09:46:53 Copy files using repository Master Repository.

2016-05-26 09:46:53 Failed to execute common task.

2016-05-26 09:46:53 ErrorCode: 14031012, Error Detail: Failed to log in to file repository.

2016-05-26 09:46:53 Failed to execute common task.

2016-05-26 09:46:53 ErrorCode: 14031012, Error Detail: Failed to log in to file repository.

2016-05-26 09:46:53 Failed to execute common task.

2016-05-26 09:46:53 ErrorCode: 14031012, Error Detail: Failed to log in to file repository.

 

Could it be that since the current version of the Agent on the Thin Client is lower 4.4.3660.12652, the server is 4.6.3660.19313, it will not update the agent version becuase of the mismatch, but this template should update the agent version, I also made sure the "Write Filter" was disabled?

 

Is the another way to update the Agent Version on the Thin Client?  By running a file to install the updated version?

 

Thank you again for the help


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