Hey Chen,
Thanks for your reply !
Actually we have many different sites and for every site we have one Local server/Child Server with same subnet of thin-clinets and one Central Server for management of all sites thin clinets from one place this is different subnet of any site.
So every site is working well from child server and Central server, it means we can perform any task from locally by use of local server specially new image deployment because its large file as well as central serval. Rest of all sites working propely from both sitdes local and centreal except one site what we discussing now.
In the Local server while image deployment Deplyoment process is not finished it just deployment task status keeps in "Processing" till "Timeout", finally became timeout "Task became timeout, sending query message to the Agent" whether we provide execution time 300/600/999 minutes.
The two thin clinets which are failed or prcessing till timeout, when i go to thin clinet >control panel > HPDM Agent > i found empty in the Current gateway, may be this is the reason, if here we provide local server gatway then deploy image then may be work :
If i go to other TC where i deployed image from Central server,the go to >Control Panel > HPDM Agent> here i found current gateway IP of the Child server.
Even in the starting i didn't find any solution of this problem and i need to deploy image urgent, i have deployed all this site image via Central server.
About your last question:
These two clients are not pinging from central server but from the Local server its pinging , so no chance to deploy any task fro central server.
Thanking you!